Refunds returns and cancellations

Purchases of examinations

Once payment for an enrolment has been accepted by AMEB Connect a Confirmation of Online Order (Tax Invoice) will be issued by email. An allowance of five (5) business days is offered to the enroller to check that the enrolment details listed on the Confirmation are accurate and complete and to advise corrections to AMEB Victoria by email. After five (5) business days have elapsed the enrolment is deemed to have been confirmed and the exam will be scheduled as requested. From this date partial refunds will be offered only if the candidate cannot attend the examination for medical reasons and if it is not possible to re-schedule the exam to a later date. For policies and procedures regarding withdrawal from examination, refunds and re-scheduling requests click here.

Purchases of publications

Please check details of each publication order carefully. Refunds will be offered only if the item delivered is not the specific item ordered. To be eligible for return the item must be unused and in ‘as new’ condition. If an item is damaged during delivery it will be replaced at no additional charge. A request to return an incorrectly supplied or faulty item must be received within five (5) business days from the date the item was delivered. Before returning an item please contact us to confirm eligibility for a refund or replacement and to discuss arrangements for return of the item.


We will contact purchasers requesting refunds in order to make suitable payment arrangements.


We deliver only to Australian addresses. The delivery time will vary depending on stock availability and the delivery address. If an item is out of stock we will inform the purchaser via email or telephone.


Our Privacy Policy can be found here. The secure payment system does not retain personal information or card data.

All prices are in Australian Dollars (AUD) and include GST.