Feedback, Complaints & Appeals
Feedback
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Complaints and Appeals
AMEB Victoria’s Complaints and Appeals Policy does not cover Online Theory exams or Licentiate and Fellowship Diploma exams. These exams are the jurisdiction of AMEB’s Federal Office.
For Online Theory exams please click here https://score.ameb.edu.au/page/exam-policy.
For Licentiate and Fellowship Diplomas please click here https://www.ameb.edu.au/regulations/policies
Complaints can be made about any aspect of AMEB Victoria’s activities but will not result in a change to an exam result. Complaints can be made at any time, but complaints about a specific exam must be lodged within ten business days of the result being posted on AMEB Connect. The General Manager will consider the complaint and respond in writing
Appeals can only be lodged where a candidate’s exam result may have been adversely affected and must be lodged within ten business days of the result being posted on AMEB Connect. A successful appeal may result in a complimentary re-examination or, in exceptional circumstances, a change to an exam result.
Appeals will only be considered in cases where it is claimed that there was:
- • a procedural error by the examiner, or
- • a grading error, where there is a clear discrepancy between the written comments and the result, in relation to the published criteria, or
- • a direct and substantially adverse effect on the candidate’s performance caused by the exam studio facilities.
Appeals will not be accepted where the appeal:
- • questions the grade awarded, without any relevant grounds, or
- • questions the academic or artistic judgment of the examiner(s), or
- • compares the result with that of another candidate, or
- • compares the candidate’s result with a previous exam undertaken by that candidate, or
- • references non-AMEB exam performances, or
- • references another person’s opinion of the candidate’s standard.
For paper-based written exams, appeals can only be considered where it is claimed that there was:
- • an error in a question or an ambiguity that prevented the question from being answered and which affected the outcome of the exam, or
- • an error in procedure.
Candidates can request their paper-based exam is remarked by a different examiner. A fee equivalent to 75% of the original exam fee is payable.
Please refer to AMEB Victoria’s Complaints and Appeals Policy for more information or email us.